FAQ

Frequently Asked Questions

1
About mattress protector and encasement
Why do I need to encase my bed?
Your mattress and box spring are expensive to replace, and should be expected to last you for years. However, they can be easily damaged by fluid stains, bacteria, bed bugs, and dust mites or other allergens. Box spring, pillow, and mattress covers can protect from all of these things while still providing a comfortable sleeping surface.
What is the difference between mattress protectors and mattress encasements?
Mattress protectors are easier to take off and wash, and are a little bit less expensive (though neither will cost nearly as much as the price of a replacement mattress). However, mattress protectors are not bed bug proof, since they do not have the fully sealed enclosure. SUNTRIP’s mattress encasements are fully bed bug proof, since the zippered enclosure is sealed on all sides.
Will a mattress cover change the feel of my mattress?
With many brands, the nylon covering will make your bed stiffer and warmer. However, SUNTRIP’s mattress covers use a cotton terry surface material that is very soft and breathable. You probably won’t even notice that it’s there.
What is the difference between a mattress cover and a box spring cover?
Box spring covers use a heavier polyester material for maximum protection. Mattress covers use a breathable top layer made of cotton terry, to ensure that air can flow through your bedding correctly while still protecting from fluids, allergens, and bed bugs. For the sake of comfort and breathability, make sure to check the packaging before installing a cover on your mattress.
2
Are you a trading company or manufacturer?
We are manufacturer and have been in this field for more than 10 years. learn more click→ About SUNTRIP
Our main products are waterproof fabric, waterproof mattress protector, waterproof mattress encasement, changing pad liners and other home bedding products.
3
Do you provide OEM /ODM service.
Yes, we do. We have professional designer help customer with basic designing. Learn more service
4
What certificate do you provide?
We have various certificates like: BSCI、ISO9001、BV、OEKO-TEX100、SGS、INTERTEK、PATENT、PROOF OF LAMINATING BIO- BASED TPU MEMBRANE.
5
Who are your customers?
Hotel, supermarket, hospital, nursing home, mattress factory, Home textile factory, e-commerce sellers.more hot selling waterproof mattress protector application
6
Where’s your hot selling target market?
North America（America, Canada, Mexico, etc）
South America（Brazil, Chile, Colombia, Peru, Venezuela, etc）
Asia (Korea,Singapore, Malaysia, Pakistan, Thailand, Syria,Lebanon, India, Hongkong, Taiwan, etc ）
European（Russia,England, Germany,Ukraine, Italy, Spain, etc）
Oceania（Australia, New Zealand, etc）
Africa(Egypt, Morocco, Nigeria, South Africa, etc)
Hot mattress cover market product recommendation
7
Where is Suntrip factory? Is it possible to visit your factory?
Our factory is located in Xiaoshan District, HangZhou City, ZheJiang Province, China. It takes about 30 mins by car from Xiaoshan international airport or Hangzhou east fast train station. We can arrange to pick you up for our meeting.
8
What about your factory and production capacity?
Our factory occupies 160,000 square meters with over 100 employees working in the factory.
TPU laminated fabric production line: 2 sets
PUR laminated fabric environmental production line: 2 sets
Multiple needle sewing production line: 3 sets
Ultrasonic compound production line: 3 sets
Clothing laminated fabric line: 2 sets
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Waterproof Laminated fabrics: 30,000 meters per day
Garment laminated fabrics: 20,000 meters per day
Quilted Fabrics: 3000 meters per day
Ultrasonic quilted fabrics: 5000 meters per day
Jacquard fabrics: 20,000 meters per day
Fitted Style Mattress Protectors: 5000 pieces per day
Mattress Encasement: 1500 pieces per day
9
What’s the membrane your factory will use for lamination? What’s the difference among TPU, PVC, PE and PEVA?
10
Do you have a QA system?
Our professional Quality Control team takes strict total inspection of products from the raw material to finished products. At every stage of production, there will be pre and after inspection to assure no defectives happen during production. After each inspection, a thorough inspection report will be made and pictures will be keep in record.
With or without the third party and customer inspection, our internal inspection will be done before we send final packing list to our customers.
11
When the customers have received the goods, but found defectives, how do you solve the problem?
Please send us the products with problem through pictures and videos, if the quality problem is indeed and was caused by our production, we will take 100% responsibility and solve the problem under negotiation. Customers’ satisfaction is our priority.
12
What is the MOQ ? What’s the lead time?
The MOQ Varies from your specific requirements For regular products the MOQ is 1000pcs/Item,300pcs/Size.
Lead Time:
1)20GP: 30 Days after receiving the deposit
2)40HQ: 40-45 Days
13
May I mix different models in one container?
Yes, different models can be mixed in one container, and each model need meet the MOQ.
14
Do you provide free samples & what’s the lead time?
A The buyer should bear sample charge and shipping cost. But we will refund it once get your official order.
The sample will be ready to ship in 5-7days.
15
What are your payment terms?
A 30% deposit and balance T/T against document copy, LC at sight or Alibaba Trade Assurance.
16
Where is your Loading Port?
Usually Shanghai / Ningbo China Port. Other ports available with cost under negotiation.

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